Certificate II in Business

BSB20115Certificate II in Business

BSB20115 Certificate II in BusinessCourse Code: BSB20115Certificate II in Business

This qualification provides the skills and knowledge required for the roles of individuals in a variety of junior administrative positions who perform a range of office tasks using basic practical skills and fundamental operational knowledge.

This course is appropriate for individuals in a variety of junior administrative positions who perform a range of mainly routine tasks and are motivated to upgrade their skills to a higher level or gain formal recognition of their existing skills.

  • Studying Online
  • Payment Option
  • Nationally Recognised
  • Student Assistance Program
  • Funding Available
  • Learning Method

    Classroom / RPL / Workplace
  • Duration

    This course can be completed in 6 – 12 months.
  • RTO's

    This course is delivered by our Registered Training Organisation Kirana Training Pty Ltd RTO ID 52247 and Insight Training Group Pty Ltd RTO ID 32142.

Course Requirements

To achieve a BSB20115 Certificate II in Business a total of 12 units of competency must be completed (one core unit and 11 electives).

Qualification Pathway

After achieving this qualification, students may undertake:

Entry Requirements

There are no entry requirements for this qualification. It’s preferred that participants have obtained a minimum of a School Certificate or equivalent.

Particpants will need to be able to access and use a personal computer including internet connection, word processing and spreadsheet processing software, for example MS Word and Excel.

Student Selection Process

The selection process is designed to ensure that students or trainees are enrolled in the qualification that best meets their needs.

Selection criteria will take into account various factors when deciding upon which students/trainees will be offered places in the program including;

  • The student or trainee needs and desired outcomes
  • The ability and commitment of the student or trainee to complete the course;
  • Eligibility requirements listed in the applicable National Training Package;
  • Students existing ability in the ACSF core skills, (learning, reading, writing, oral communication and numeracy)

Students or trainees not meeting these requirements will be directed to more suitable qualifications or skill development programs.

After completing this course you can pursue a career as a:

  • Administration Officer (Local Government)
  • Administrative Assistant
  • Clerical Officer
  • Data Entry Operator
  • Information Desk Clerk
  • International Education Office Receptionist
  • Legal Receptionist
  • Office Assistant
  • Receptionist
  • Trainee Racing Administrator

Core Units

Unit CodeUnit Description
BSBWHS201Contribute to health and safety of self and others

Elective Units

Unit CodeUnit Description
BSBCUS201Deliver a service to customers
BSBCMM201Communicate in the workplace
BSBWOR203Work effectively with others
BSBITU201Produce simple word processed documents
BSBITU202Create and use spreadsheets
BSBITU203Communicate electronically
BSBWOR202Organise and complete daily work activities
BSBINM201Process and maintain workplace information
BSBINN201Contribute to workplace innovation
BSBINM202Handle mail
BSBSUS201Participate in environmentally sustainable work practices

Queensland Higher Level Skills – for students residing in Queensland

Funding for this qualification may be available through Higher Level Skills, a subsidised training program offered by the QLD Government. Higher Level Skills funding for this qualification is available to eligible students through Kirana’s Registered Training Organisations: Kirana Training Pty Ltd RTO ID 52247 and Insight Training Group Australia Pty Ltd RTO ID 32142.

Queensland Higher Level Skills Funding Eligibility


ACT Skilled Capital – for students residing in ACT

This qualification can be funded to eligible students through ACT Skilled Capital, a subsidised training program offered by the ACT Government. Skilled Capital funding is available through Kirana’s Registered Training Organisation: Kirana Training Pty Ltd RTO ID 52247. Skilled Capital is an ACT Government training initiative, funded by the ACT and Australian Governments.

ACT Skilled Capital Funding Eligibility

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What Kirana Workforce Development Offers

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